Terms & Conditions

1. INTRODUCTION

This document refers the terms and conditions ruling the sale of the products (hereafter designated as “Purchase Terms & Conditions”) presented in this website by Isabel Ramalho Rente, address at Rua Marechal Saldanha nº 303, 2 DT – B 4150- 657 Porto Portugal, taxpayer number 185383122. The website operating under the domain isabelrente.com is managed by Isabel Ramalho Rente

The User should carefully read the present Terms & Conditions before placing any order on site. Otherwise, upon placing of an order in this site, the User is giving his consent to these Terms & Conditions of use of this site as well as to our Privacy Policy and Use of Cookies Policy. In case the User does not agree with all the Terms & Conditions, the User shall not use this website.

The present Purchase Terms & Conditions may be modified at any moment and without prior notice. Therefore, the User should carefully read our Terms & Conditions before carrying on any purchase on this website. In case of doubts referring to the Terms & Conditions or any other matter related with our site, please send an email to info@isabelrente.com.

2. ACCEPTANCE OF THE PURCHASE TERMS & CONDITIONS AND OF THE PRIVACY POLICY

Before making any purchase on our website, the User must accept the Terms & Conditions by clicking on the box “I accept the purchase conditions and the Privacy Policy”. The User declares to have read and to accept without any reservations the present Purchase Terms & Conditions and that:

• 1. The User is over 16 years of age and has sufficient legal capacity to sign contracts.
• 2. The User cannot endeavour in any speculative, false or fraudulent purchase.
• 3. The User has the obligation to facilitate our company a valid e-mail address, postal address and/or any other contact data.
• 4. In case the User does not facilitate the data required to process the purchase, the order cannot be shipped.

3. SERVICE AVAILABILITY

No shipping is sent to Post Office Boxes, we would need therefore a full valid postal address for delivery.

4. VALIDITY OF THE OFFER AND PRODUCT AVAILABILITY

The offer of products is valid while they exist on our website www.isabelrente.com, unless a different delivery schedule is informed, as is the case for promotional offers for certain dates.

4.1 PRODUCT AVAILABILITY
Every purchase is subject to stock availability. In case of difficulties of supply or stock, the User will be reimbursed for any payment in the meantime made.

We reserve ourselves the right to withdraw any product from our website, at any moment and without previous notice and without any responsibility for Isabel Ramalho Rente

4.2 REFUSAL TO PROCESS ORDERS
Although we always endeavor to process all orders, there may be exceptional circumstances that force us to refuse the processing of any order upon having issued the Acknowledgement of Order, which right we reserve ourselves to take at any moment.

In any case, Isabel Ramalho Rente shall not be liable for any goods withdrawal from our website or any change of materials or contents in our website, or for refusing to process any order even upon having issued the relevant Acknowledgement of Order.

5. HOW TO PROCESS A PURCHASE

Buying any item at www.isabelrente.com is convenient and easy: after selecting the item you wish to buy, please press the item and select the fabric, size, optional inner padding (padding is sold separately), color (if applicable) and quantity.

Then, please press option “Add to cart”, followed by “View to cart” in order to indicate the shipping details and have access to the payment methods.

You may buy at www.isabelrente.com as a Registered User. If you log in as Registered User, you will have the opportunity to receive our Newsletter, benefit from discounts, rebates and promotions, as well as having your personal data available for future purchases, invoicing and transport information. For more information, please see Clause 15 of these Terms & Conditions.

6. ACCEPTANCE OF ORDERS AND ACKNOWLEDGEMENT OF ORDER

The order will be confirmed upon pressing the button “Finish Shopping”.
The next steps are:
• 1. Identification as Registered User (if you have not logged as User to make the purchase).
• 2. If you require an invoice, your taxpayer data will be requested
• 4. Choosing payment method
• 5. After confirming the purchase, please accept the Purchase Terms & Conditions and our Privacy Policy, by clicking on the relevant box, followed by “Purchase”.
If the payment method selected was Stripe, the User will be redirected to the safe Strip website to effect payment.

After accepting the purchase and made the payment, The User will receive a confirmation e-mail with an identification code so that the User may track the order and its state of delivery

However, please bear in mind that all orders remain subject to stock availability, as referred in this section, as well as to the fulfilling of the terms stated in Clause 2.

7. PRICES AND PAYMENT TERMS

7.1 PRICES
All items have the indication of their unit price at www.isabelrente.com
All prices are quoted in Euros currency. The prices indicated on our website already include 23% VAT tax but exclude any shipping charges. The shipping charges will be added once the User presses “proceed to checkout”, as stated in Clause 8. Any potential purchase of any item at www.isabelrente.com will depend on the payment confirmation of that item.
Prices may change at any moment and without previous notification, but these changes (if applicable) will not affect already accepted and acknowledged orders.
Please take into account that any discount codes do not apply to products on sale or on promotion.

7.2 PAYMENT METHODS
Every purchase can be paid through the following means:
• Bank transfer
• Stripe

7.3 PAYMENT SECURITY
Please check whether all required fields have been filled correctly. After concluding these steps, the information will be encrypted by the SSL Protocol.
The security of payment is the security applied by Stripe

8. DELIVERY TERMS AND SHIPPING CHARGES

All our deliveries will be made by a Carrier. Without prejudice of Clause 6’s dispositions in what refers to the availability of stocks, the delivery will generally take place within ten (10) working days, as from the date of the order confirmation, ten (10) working days for UE countries. The delivery terms may vary upon factual circumstances, such as availability of the selected item or shipping area. On the other hand, and under exceptional circumstances, the delivery terms may be changed due to extraordinary issues in the transport or delivery of the goods. The shipping charges are specified in the acknowledgement of order.

Deliveries occur from Monday to Friday. There are no deliveries on Saturdays, Sundays and Public/National Holidays.

* During Sales, Christmas Season and Special Promotions the delivery time may be longer than usual.
For customized items, the delivery time is between 20-25 working days.
Please note that the delivery will take place at the postal address indicated on the purchasing order and within working hours.
Please note that we require a phone number so that we may contact you in case the delivery is, for any reason, delayed.

pick up points

No deliveries are shipped to Postal Office Boxes and the delivery address must be precise and as detailed as possible and never in a different country from the country where the order was placed.
If you purchase any items through our International Shop, the delivery terms will depend on the country where the purchase was initially placed and of the method of transport selected. This information is available during the purchase process.
If, after three attempts, the delivery is not yet possible, the items will be returned and you will be refunded for the amount already paid.

Impossibility to Deliver
In case the delivery is not possible, our services will contact you to schedule a new delivery date and time.
If, after three attempts, the delivery is not yet possible, the items will be returned and you will be reimbursed for the amount already paid.

9. LANGUAGE(S) FOR THE CONTRACT

The contract has to be formalized in Portuguese.

O contrato tem que ser formalizado em português.

10. HELPDESK

In order to make your purchasing experience as swift as possible, please do not hesitate to contact us if you have any doubt. Send email to: info@isabelrente.com.

11. RETURN POLICY

11.1 When the product is delivered, the User will have a period of fifteen (15) working days from the reception of the order to cancel the contract and return the purchased item. The User must notify Isabel Ramalho Rente through the email info@isabelrente.com, within the referred period, of his wish to cancel the contract, as follows:

• 1. Return the item as new and inside the original package, to Isabel Ramalho Rente – Rua Marechal Saldanha nº 303, 2 DT – B 4150- 657 Porto Portugal
• 2. Identify the purchasing order number referring to the product return and explaining the possible reasons why the item is being returned.

Within a maximum period of five (5) days from the reception of the returned item by Isabel Ramalho Rente, our company will refund the User for the amount already paid through the same payment method.

The right to withdrawal/cancellation is free of charge, but the User will undertake all costs related to the return of the item to the above address.

11.2 WE ALSO DRAW YOUR SPECIAL ATTENTION TO THE FOLLOWING:
• 1. No cancellation referring to the supply of customized items will be accepted.
• 2. Any returned item must be return in perfectly good conditions, good as new, such as it has been initially delivered to the User. No refunds will take place should we find the item has been used, apart from the simple opening of the original package, or if the item is not in the same perfect conditions (good as new) as it was initially delivered. Please return any item using or including all its original packages and wrappings plus any other documents sent along. The return item must be accompanied by the relevant invoice.
• 3. All items supplied in one single order, if returned, must be returned in one same single shipping. No separate returns for one same order shall be accepted.
• 4. In case the delivery included a free offer sent with the purchased item, the offer must also be returned in the same terms as the item itself. Otherwise, the offer’s value will be promptly deducted from the amount to be refunded.
• 5. We cannot offer an exchange of items to the User
• 6. Any return of item will be accepted exclusively from the country where the order was placed and no other.
• 7. Isabel Ramalho Rente will not pay for any shipping expenses related to any returned item.
• 8. Isabel Ramalho Rente will not accept any different procedures of returned items other than those here explicitly referred.
• 9. Isabel Ramalho Rente will accept only the return of items according to our return policy.
In case of doubt about our return policy, please contact us through the email info@isabelrente.com.

 

12. REGISTER AS CLIENT

You can place an order by registering as a Customer, by creating your own account in our online store.

By registering as a “Client” online you will be taking advantage of discounts, rebates, and will be able to check your purchasing history as well as follow-up your most recent orders, (among other benefits).
Please always include a correct and valid email address so that you may receive all information you wish to have access to, such as acknowledgement of orders, exclusive promotions, and so that we can keep you informed on the latest news.
To register as Client, please click the option “Register Now” and fill all fields.
To get access to your user account, click on the option “Login/Register” in registered clients and insert your email address as well as your password.
If you have forgotten your password, you may get access to your account by clicking the “Have you forgotten your password?” option and introducing your email address. You will received an email with a link to choose a new password.
If you choose to register as Client, the personal data you indicate in our site will be included in a Isabel Ramalho Rente proprietary folder, at Rua Marechal Saldanha nº 303, 2 DT – B 4150- 657 Porto Portugal, in order to process your orders with our company, as well as send our Newsletter and any other publications by whatever means, including electronic (if you allow us to do so).
If you wish to receive commercial communications electronically (Newsletters, for example) please click on the box authorizing and giving your consent accordingly. In every commercial communication sent from Isabel Ramalho Rente, the User will have the option to cancel the forwarding of these communications, by means of a simple and free procedure. The User will also have the option to cancel our Newsletter on his own account.
In any case, we shall inform the User about his rights of access, rectification, cancellation and/or opposition, through the User’s own Client account or by sending an email to info@isabelrente.com

 

13. ALTERATION OF DATA AND CANCELLING

When placing an order, and before confirming the order, you may change your personal data at any time.

We remind you that you have a right of access to your data, rectification, cancellation and/or opposition, through the User’s own Client account or by sending an email to info@isabelrente.com

14. SECURITY

Isabel Ramalho Rente assures the privacy of your personal data through the application of the SSL Protocol.

The browser indicates graphically that we are in a secured area. The User may additionally confirm he is in a secured area by checking the browser’s address starting by ‘https’ (instead of ‘http’).

 

15. WRITTEN NOTIFICATIONS

It is undertaken that the User has received any written notifications within 24 hours after they have been sent by email.

If the User claims not to have received the referred notification, the User must contact Isabel Ramalho Rente through our Helpdesk by email to info@isabelrente.com

 

16. LAW AND JURISDICTION

The present Terms & Conditions will be governed in every aspect by the Portuguese Law. Without prejudice of the rights that may assist the User as consumer or end-user, in order to resolve any disputes resultant from this website, the User hereby expressly waives any other jurisdiction and will submit herself to the jurisdiction and exclusive competence of the courts of Oporto, in Portugal

Should any of these conditions or dispositions be deemed invalid, unlawful or unenforceable in any way by the competent authority, that condition or disposition will be separated from the remaining conditions or dispositions, the validity of which shall prevail in all that the law permits.

“In case of dispute, the User may also appeal to European online dispute resolution (ODR) services available in https://webgate.ec.europa.eu/odr”

To learn about the alternative litigation resolution entities for consumers, please visit the Consumer Portal in www.consumidor.pt

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